Refund Policy
Last updated:
We want customers to purchase Revit Gamers courses with confidence. This Refund Policy explains our voluntary 7-day change-of-mind guarantee and how it operates alongside mandatory consumer rights.
1. Voluntary 7-Day Refund Guarantee
You may request a change-of-mind refund within 7 calendar days of the original purchase date.
There is no course-progress or viewing-percentage threshold for this voluntary 7-day guarantee. A valid request made within the 7-day period will normally be approved, subject to the misuse and fraud provisions below.
2. Individual Course Purchases
For an individual course purchase, the 7-day period begins on the date the payment is completed. If a refund is approved, access to that course and its associated materials, support and certificate eligibility will be removed.
3. Full Access Bundle
The Full Access Bundle may be refunded under the same 7-day guarantee. A Bundle refund applies to the entire Bundle, not selected courses within it. If approved, access to all courses and benefits included in the Bundle will be removed.
4. Upgrades and Price Differences
If you upgrade from an individual course to the Full Access Bundle, the upgrade arrangement shown or agreed at the time will apply. A later promotion or price reduction does not ordinarily create a right to a refund of the difference, unless required by law.
5. How to Request a Refund
Email support@revitgamers.com within 7 calendar days of purchase and include:
- the name and email address used for the purchase;
- the order number or transaction identifier, if available;
- the course or Bundle purchased; and
- a brief statement that you are requesting a refund.
The date and time your email is received will be used to assess whether the request was made within the 7-day period. We may ask for reasonable information to locate or verify the order.
6. Processing an Approved Refund
Approved refunds will normally be returned to the original payment method and in the original transaction currency. We aim to initiate approved refunds within 5 business days. Banks and payment providers may take additional time to display the funds in your account.
Exchange-rate differences, card-provider charges and bank fees are controlled by third parties and may affect the final amount shown in your local currency.
7. Requests Made After 7 Days
A change-of-mind request made more than 7 calendar days after purchase will normally not qualify under our voluntary guarantee.
This time limit applies only to our voluntary change-of-mind policy. It does not limit any statutory rights or remedies that apply where a course or service is faulty, materially misdescribed, not supplied with due care and skill, or otherwise fails to meet a non-excludable legal guarantee.
8. Fraud, Misuse and Repeated Refunds
We may refuse a voluntary refund where there is credible evidence of fraud, account sharing, unauthorised copying or distribution, chargeback abuse, deliberate misuse of the guarantee, or repeated purchase-and-refund behaviour intended to obtain free access.
This section does not limit mandatory consumer rights or our obligation to investigate an unauthorised or incorrect transaction.
9. Duplicate, Incorrect or Unauthorised Charges
If you believe you were charged twice, charged an incorrect amount or billed without authority, contact support@revitgamers.com promptly. We will investigate and correct confirmed billing errors. You should also contact your payment provider immediately if you believe your payment method has been compromised.
10. Technical Access Problems
If you have difficulty accessing a course, contact us so we can investigate and attempt to resolve the issue. A temporary or reasonably fixable technical problem does not automatically require a refund, but your mandatory consumer rights remain unaffected.
11. Promotional and Discounted Purchases
Unless clearly stated otherwise in the promotion, the same 7-day refund guarantee applies to purchases made with a coupon, sale price or promotional discount.
12. Company and Team Purchases
Company or team purchases may be subject to a separate quotation, order form or written agreement. If a separate agreement contains refund terms, those terms will apply to the extent permitted by law. Otherwise, this Refund Policy applies.
13. International Withdrawal and Consumer Rights
Our 7-day guarantee is a voluntary benefit offered in addition to mandatory rights that may apply in your country or region.
Some jurisdictions provide statutory cooling-off or withdrawal rights for online purchases. For immediately supplied digital content, applicable law may permit those rights to end after you expressly request immediate access and acknowledge the legal effect. Where required, this consent may be collected during checkout or order confirmation.
Nothing in this Policy excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded. If a mandatory law gives you a longer or stronger right than this voluntary policy, the mandatory law prevails.
14. Changes to This Refund Policy
We may update this Refund Policy for future purchases. The policy in effect at the time of purchase will generally apply to that purchase, subject to mandatory law. We will not use an update to unfairly remove an existing non-excludable right.
15. Contact Us
- Business
- Revit Gamers Pty Ltd, trading as Revit Gamers
- Website
- https://revitgamers.com
- support@revitgamers.com